This Vesper USA LLC Limited Warranty (“Warranty”) sets forth the rights and responsibilities between Vesper USA LLC and the end-user purchaser ("You" or "Customer") concerning the product(s) you have purchased directly from us and our authorized resellers. We encourage you to review this Warranty thoroughly to understand the terms and conditions under which your product is covered. Should you have any questions or require assistance, our Customer Service team can provide support and guidance. Please note that by using a Vesper USA LLC product, you are agreeing to be bound by the terms of this Warranty. For any warranty issues, please contact the Customer Service team here. All Warranty services must be authorized and performed by Vesper USA LLC or a service provider expressly authorized by Vesper USA LLC.

Warranty Period:

Vesper USA LLC warrants its products and accessories against defects in materials and workmanship when used normally in accordance with Vesper USA LLC’s published guidelines for the periods set forth below or otherwise listed on the product documentation (“Warranty Period”). The Warranty Period begins on the date of delivery to the end-user purchaser. Vesper USA LLC’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, and service communications. Certified Refurbished products purchased from Vesper USA LLC will be subject to the warranty terms set forth in the Certified Refurbished Product section below.

Limited Warranty Periods:

• Devices (USA): 1-Year Warranty
• Attachments and Accessories: 90-Day Warranty*

*Please note that accessories include the travel case.

Warranty Exclusions:

This Limited Warranty does not cover:

(i) products purchased from unauthorized resellers or distributors;
(ii) products that have been subjected to abuse, misuse, negligence, accident, alteration, or accidental damage, including, but not limited to, contact with liquid;
(iii) products that have been used for purposes other than those for which they were designed or intended;
(iv) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
(v) defects caused by normal wear and tear or due to the normal aging of the product, including, but not limited to noise;
(vi) damage resulting from failure to follow product instructions, improper installation, or failure to perform routine maintenance;
(vii) products sold “AS IS” or similar notions and does not cover consumable parts such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(viii) unauthorized repairs or modifications; or
(ix) if any serial number has been removed or defaced from the product.

Any software is provided “AS IS” unless expressly provided for in any enclosed software limited warranty. When a product or part is exchanged, the original item becomes Vesper USA LLC’s property.

This Warranty does not apply to any non-Vesper USA LLC branded products. Vesper USA LLC does not warrant that the operation of its products will be uninterrupted or error-free. Vesper USA LLC is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For customers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Warranty Claims:

Vesper USA LLC will replace any product that proves to be defective during the Warranty Period. To obtain warranty service, you must contact Vesper USA LLC’s Customer Service team here and follow the provided instructions for warranty claims. If a product is replaced under warranty, the original warranty period will continue from the date of purchase of the original product, not from the date of replacement.

Before receiving warranty service, Vesper USA LLC requires that the purchaser furnish proof of purchase details and respond to questions designed to assist with evaluating potential issues. If Vesper USA LLC determines that the problem with the product is not due to a manufacturing defect or the product is not properly returned, then the purchaser will be responsible for all costs incurred by Vesper USA LLC necessary to return the product. Unless otherwise instructed by Vesper USA LLC, the product must be delivered, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the location specified by Vesper USA LLC’s Customer Service team. Please note that all warranty returns must include the completed Return Authorization Form.

Vesper USA LLC reserves the right to change the method by which warranty service is provided, and a product’s eligibility to receive a particular method of service. Service options, replacement availability, and response times may vary by country. Customer may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. For service in a country that is not the country of purchase, the purchaser will comply with all applicable import/export laws and regulations and be responsible for all customs duties, VAT, and other associated taxes and charges.

If a claim is submitted during the Warranty Period in accordance with this Warranty, Vesper USA LLC will replace the product with a replacement product of the same model that is new or comprised of new and/or previously used Vesper USA LLC parts that are equivalent to new in performance and reliability. Any replacement product provided under this Warranty may vary in color and/or cosmetic design from the original product and may not include any original engraving or similar customization. Vesper USA LLC reserves the right to replace any discontinued product with a new product of comparable value and function. A replacement product assumes the remaining warranty of the original product, or thirty (30) days from the date of replacement, whichever is longer.

Limitation of Remedies:

Vesper USA LLC does not authorize anyone, including, but not limited to, a Vesper USA LLC reseller or agent, to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. VESPER USA LLC DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, VESPER USA LLC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND THE REPLACEMENT SERVICES DESCRIBED HEREIN.

EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VESPER USA LLC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

Vesper USA LLC Certified Refurbished Product:

Vesper USA LLC warrants that Certified Refurbished products sold by Vesper USA LLC will be free from defects in material and workmanship when used normally in accordance with Vesper USA LLC’s published guidelines for a period of 1-Year from the delivery date of the product to the end-user purchaser. Certified Refurbished products may show minor signs of use affecting cosmetic appearance, may not come in original packaging, and may have missing non-essential parts or accessories. For any questions, please contact Vesper USA LLC’s Customer Service team.

Last Updated: September 10, 2024